Refund policy
Bilkul 👍 Neeche aapke Shopify store The Wellness Wink ke liye ek professional aur clear Return & Refund Policy draft ki gayi hai — emojis ke saath, taake friendly lekin professional feel aaye.
🔄 Return & Refund Policy
The Wellness Wink
At The Wellness Wink, hum apne customers ki satisfaction ko sab se zyada importance dete hain 💚 Agar aap apni purchase se completely satisfied nahi hain, to neeche diye gaye terms ke mutabiq aap return ya refund request kar sakte hain.
📅 Return Window
-
Aap product receive karne ke 7 din ke andar return request submit kar sakte hain.
-
7 din ke baad hum unfortunately return accept nahi kar paayenge.
📦 Return Conditions
Return accept hone ke liye product:
-
Unused aur original condition mein ho
-
Original packaging ke saath ho
-
Damage ya misuse na hua ho
-
Proof of purchase (order number / receipt) provide kiya gaya ho
⚠️ Used, opened ya damaged items return ke liye eligible nahi honge.
🚚 Return Process
-
Humein email karein: support@thewellnesswink@gmail.com
-
Apna Order Number aur return reason mention karein
-
Hamari team 24–48 hours ke andar response degi
-
Approval ke baad aapko return shipping instructions mil jayengi
📌 Return shipping charges customer ko bear karne honge (agar product defective na ho).
💰 Refund Process
-
Product receive aur inspect karne ke baad refund initiate kiya jayega
-
Refund original payment method mein process hoga
-
7_14 business days ke andar amount reflect ho sakta hai (bank processing time par depend karta hai)
❌ Non-Refundable Items
Neeche diye gaye items refund ke liye eligible nahi hain:
-
Sale ya discounted items
-
Personal care / hygiene related opened products
-
Gift cards
🔁 Exchange Policy
Agar aapko defective ya damaged item mila ho, to hum exchange provide karenge (stock availability ke mutabiq) ✅
Is case mein shipping charges hum cover karenge.
📩 Need Help?
Kisi bhi sawal ya concern ke liye humein contact karein:
📧 support@thewellnesswink@gmail.com
Hamari team aapki madad ke liye hamesha ready hai 💬